SPOKEN ONCE — PRIVACY POLICY

Your stories are personal. We treat them that way.

This Privacy Policy explains what information Spoken Once collects, how we use it, how we protect it, and the choices you have about your information.

This policy applies to SpokenOnce.com and Spoken Once services, including Free Previews, purchased Keepsakes, and gifts.

1. What We Collect

The information we collect depends on how you use Spoken Once.

Information You Give Us

This may include:

• your email address;
• gift purchaser and recipient information;
• personal messages included with a gift;
• customer support communications; and
• other information you choose to provide.

Your Keepsake Content

When you create a Keepsake, we may process and store content such as:

• your voice recording;
• a transcript of what you say;
• chapters and the written version of your story;
• your final reflection;
• photos you choose to upload;
• AI-generated imagery; and
• other information created from or added to your Keepsake.

Your story may naturally include information about other people, places, experiences, relationships, or events you choose to talk about.

Purchase Information

When you make a purchase, payment information is processed by our payment provider.

Spoken Once may receive information about the transaction, such as the amount paid, payment status, transaction identifier, and information needed to connect your purchase with your Keepsake or gift.

We do not directly store your complete payment-card information.

Technical Information

When you use Spoken Once, our hosting, security, and other service providers may automatically collect limited technical information such as your IP address, browser or device information, timestamps, pages requested, error information, and basic visit information.

2. How We Use Your Information

We use your information to provide and operate Spoken Once.

That includes using it to:

• create your Keepsake;
• transcribe your audio;
• identify meaningful moments and themes;
• organize your story into chapters;
• create the written version of your story;
• generate supporting imagery;
• process purchases and gifts;
• store and deliver purchased Keepsakes;
• provide private Keepsake links;
• send gift invitations and other service-related emails;
• provide customer support;
• diagnose technical problems;
• protect the security and integrity of the service;
• prevent fraud or misuse; and
• comply with legal obligations.

We may also use limited information about how Spoken Once is working to understand and improve the service.

3. Your Voice

Your voice is at the heart of Spoken Once.

When you record a story, we process your recording so we can transcribe it, organize what you shared, create your Keepsake, and provide the features you requested.

Your Keepsake is not publicly listed by Spoken Once.

We do not sell your voice recordings.

We do not use your personal recordings, stories, or Keepsake content in our advertising or marketing without additional permission from you.

4. Artificial Intelligence

Spoken Once uses artificial intelligence to help turn what you share into a finished Keepsake.

Depending on the feature, AI may help us transcribe your recording, identify meaningful moments, organize chapters, create the written version of your story, identify themes, and create supporting imagery.

Spoken Once works with trusted technology providers to help create your Keepsake. These services help us with things like transcription, organizing your story, and creating supporting imagery.

Your stories are not used to train AI models.

AI processing does not change who owns your story.

Your story remains yours.

5. The Companies That Help Us Provide Spoken Once

We use trusted service providers to help operate Spoken Once.

These may include companies that provide:

• website and cloud infrastructure;
• data storage;
• artificial intelligence and transcription;
• image generation;
• payment processing;
• email delivery;
• technical monitoring and error reporting; and
• security and customer-support tools.

These providers may process information as needed to perform services for us.

We do not give companies access to your personal stories simply so they can advertise to you.

6. We Don't Sell Your Personal Information

Spoken Once does not sell your personal information.

We also do not sell your recordings, stories, photos, or Keepsake content.

If the way we use advertising, analytics, or similar technologies changes in the future in a way that creates additional privacy rights or disclosures, we'll update this policy and provide any choices required by law.

7. Private Keepsakes and Sharing

Purchased Keepsakes are designed to be private and are not publicly listed by Spoken Once.

A Keepsake may be accessed through a private link. You choose when and with whom to share that link.

Anyone who receives the link may be able to access the Keepsake and forward the link to someone else. We cannot control what another person does with your Keepsake after you choose to share it with them.

For that reason, share your Keepsake only with people you trust.

8. How Long We Keep Information

We keep your information for as long as reasonably necessary to provide Spoken Once, maintain your Keepsake, support you, meet legal or accounting requirements, and operate and protect the service.

If you'd like us to delete your Keepsake or personal information, email us at hello@spokenonce.com. We can remove the Keepsake and personal content stored by Spoken Once.

Some information may remain for a limited time in backups, technical logs, or records maintained by service providers. Payment and other records may also be retained where needed for legal, accounting, security, or fraud-prevention purposes.

Information stored on your own device or browser is under your control and can be removed by clearing your browser data.

We encourage you to download your finished audio and Story PDF for your own records. Those files are yours to keep.

9. Security

We use reasonable technical and organizational measures designed to protect the information entrusted to us.

No website, storage system, or internet transmission can guarantee absolute security, so we cannot promise that information will never be lost, improperly accessed, or affected by a security incident.

If we become aware of a security incident that requires notification under applicable law, we'll provide that notice.

10. Your Privacy Choices

Depending on where you live, you may have rights relating to your personal information.

These may include the right to ask us to access, correct, delete, or provide a copy of certain personal information, or to restrict or object to certain uses of it.

Privacy rights vary by location and may have legal exceptions.

If you'd like to make a privacy request, email us at hello@spokenonce.com.

We may need to verify your identity before completing certain requests.

11. Gifts

If someone purchases a Keepsake for you, they may provide us with information such as your name, email address, and a personal message.

We use that information to deliver the gift and help you create your Keepsake.

If you purchase a gift for someone else, please provide information you are comfortable having us use for that purpose.

12. Stories About Other People

Stories naturally involve other people.

If another person participates in your recording, you are responsible for making sure they know they are being recorded and are comfortable participating.

If you upload a photo or other personal material involving someone else, you are responsible for making sure you have the appropriate permission to do so.

13. Children and Teenagers

Spoken Once may be purchased by adults. Children and teenagers may participate in or contribute to a Keepsake with the involvement and permission of a parent or legal guardian.

Stories and family photos may naturally include children. If you include a child in a recording or upload a photo of them, you are responsible for making sure you have the appropriate permission to do so.

If you have a question or concern, contact us at hello@spokenonce.com.

14. Browser Storage and Similar Technology

Spoken Once uses browser storage and similar technologies needed to make the service work. This helps us do things like preserve parts of the Keepsake creation process and provide access associated with a purchase or gift.

We do not currently use advertising trackers or behavioral advertising technologies.

Our hosting and security providers may automatically collect basic technical information such as IP address, browser or device information, timestamps, pages requested, and basic visit counts to operate, secure, and understand the service.

Our payment provider may also use cookies and similar technologies during checkout for payment security and fraud prevention.

15. Emails

We may send emails necessary to provide Spoken Once, including gift invitations, Keepsake-related messages, purchase or service communications, and customer-support responses.

If we send optional marketing emails in the future, we'll provide a way to unsubscribe.

Unsubscribing from marketing messages does not prevent us from sending necessary transactional or service-related messages.

16. Changes to This Policy

Spoken Once will continue to evolve, and this Privacy Policy may change with it.

When we make changes, we'll update the “Last Updated” date above. If a change is significant and additional notice is required by law, we'll provide that notice as appropriate.

17. Contact Us

Questions about this Privacy Policy or requests involving your personal information can be sent to:

Spoken Once
SpokenOnce.com
hello@spokenonce.com